Patient Rights and Responsibilities are crucial aspects of healthcare that promote better communication, mutual respect, and trust between patients and healthcare providers. As a patient, you have the right to receive quality healthcare services that meet your needs, preferences, and values. You also have the right to participate in your care plan, access your medical records, and privacy protection.

As a patient you have the right to:

• Receive information about the availability of care, services and how to access them appropriately.
• Receive protection if you are a vulnerable child, adult or elderly person including people of determination.
• Receive care regardless of race, creed, color, national origin, gender, age or disability.
• Have your personal dignity, privacy, culture, psychosocial and personal values, beliefs and preferences respected.
• Be in a clean and safe environment.
• Have your pain assessed and managed in a timely manner.
• Access spiritual care services available in our community.
• Access interpretation services.
• Be free from all forms of harassment or assault.
• Receive visitors, unless it would compromise your treatment.
• Be informed of your medical condition(s), treatment plan, anticipated outcomes in a way you or your family/ caregiver can understand including:
• Risks and benefits associated with treatment
• A plan for continuity of care following discharge
• Know the names/ titles of your healthcare providers.
• Request for a change of provider or second opinion.
• Request a medical report and access your medical record as permitted by law.
• Be informed about your financial responsibilities.
• Refuse, discontinue treatment or leave against doctor’s advice as permitted by law.
• Provide your written consent prior any video recordings or other images are taken.

As a patient, it is your responsibility to:

• Bring your insurance card and an identification card with you every visit.
• Keep scheduled appointments, arrive on time or let us know in advance if you would like to reschedule.
• Sign a general consent for treatment after having the scope and limits fully explained. Children under 18 years old should be accompanied by a consenting adult family member.
• Give us complete and accurate information about your health, including medical history and medications.
• Let us know if you don’t understand the information we give you about your condition or treatment.
• Inform us of changes in your condition or symptoms, including pain that you have.
• Follow regulations regarding patient/ visitor conduct, no smoking and visitation timings.
• Show respect and courtesy to staff and other patients.
• Take responsibility for the outcome(s) if you decide not to follow the healthcare provider instructions and/ or treatment plan and recommendations.
• Speak up and communicate your concerns to any employee as soon as possible.
• Pay your bills or make arrangements to meet the financial obligations arising from your care.
• Leave your valuables at home or entrust to Security Department.